Guiding Principles

The guiding principles of the Digital Transformation Bible are based on a wide range of important concepts ranging from the central design of digital services to the adoption of open standards and solutions for the development of information systems. At the same time, however, through this website, the participation of citizens and businesses is ensured, both in the collection of ideas and the increased consultation as well as in the design of new solutions and the continuous improvement of the existing services.


Guiding Principles

The main guiding principles are a prerequisite for the successful implementation of the digital transformation. The adoption of the guiding principles is mandatory for every action and every IT project of the general government and they are priorities for the digital strategy of every independent authority that has an important role in the implementation of the digital transformation. These principles are also binding strategic guidelines for any competent regulatory authority, company or organization offering services of general interest.

  • The Greek state should gradually introduce and establish the provision of services through digital channels as the preferred option for any interaction of the state with the citizens, without of course excluding other channels of communication for citizens who do not have access to digital channels.

  • Citizens and businesses must submit the required information "only once" in their interaction with the State.

  • The design of interconnected, citizen-centric services requires the adoption of interoperability policies, in order to ensure the uninterrupted execution of their work and the abolition of existing organizational "silos".

  • Public digital services should be given priority over new, "smart" mobile devices. The user should be provided with a seamless digital public service experience regardless of which device they use to access.

  • The redesign of digital services must be citizen-centric, with the aim of providing integrated services that are closer to the customer and meet their needs.

  • The implementation of digital services must be based on modern development models that ensure the reuse of building blocks and solutions, adopt widespread standards and follow specific quality standards.

  • The evaluation of existing digital services and the design of any new or simplified digital service should be done through collaborative co-configuration processes with all stakeholders and other participants, with the aim of designing digital public services that will meet the real needs and requirements of the beneficiaries. citizens and businesses.

  • Redesigned digital services should be accessible to all and not just to select populations that are digitally familiar.

  • The Public Administration must facilitate the mobility of the citizens, especially in the context of the European Union and in conditions of increased movements of its citizens.

  • A key prerequisite for building trust and adopting digital services is reliability in their use with an emphasis on usability and continuous and uninterrupted availability on a 24 X 7 basis. All Bible interventions should comply with the legal framework for the protection of personal data and privacy, as well as for cybersecurity, a goal achieved by integrating this information into the design stage.

  • By sharing data between public bodies, enabling citizens and businesses to control access to and correcting their data, as well as monitoring administrative procedures involving them and involving stakeholders in the design and delivery of services, in practice, the empowerment of the citizens and the increase of the transparency in the operation of the Public Administration and in the transactions of the citizens and companies with it, is achieved. The automatic information of the citizen for any access or change concerning his data can also contribute decisively in this direction.

  • A key prerequisite for the adoption and use of digital services by citizens and businesses is the implementation of a series of actions that will improve the security of systems and services provided by public bodies.

  • The public administration should apply flexible models of setting requirements, planning, implementation and monitoring, for the smooth, timely and quality delivery of actions that implement digital transformation.

  • The new structure of the Ministry of Digital Governance ensures the central, horizontal coordination of the relevant actions through the General Secretariat for Digital Governance and Simplification of Procedures and the Bureaucracy Observatory which is responsible for the public policy of these administrative procedures.